YN
Yoshen N
1 reviews | Active since Sept 2013
05 May 2020, 10:13
Unfair business practices durng covid 19 pandemic
Good Day
I received an sms today that I need to pay R755.39. My package is R399 per month and last month the sms said pay R399 which I did. when I call in to your call centre I am put on hold for 25 minutes where the consultant tells me I need to pay for a bad debt which DSTV initially wrote off in December, I am still on hold with no answer. Is this the way DSTV treats its customers during the Pandemic. Is it because lockdown has affected DSTV's business? Maybe its because with the new ANC government DSTV cannot bribe its way to the top anymore. Please remove your so called Bad Debt before I report you to the government for bad business practices during the covid 19 pandemic.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
05 May 2020, 10:25Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 May 2020, 10:25
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
YN
Yoshen N's updateReviewer Update
05 May 2020, 14:20Good Day
If I reconnected in February and there was an outstanding amount you should have notified me at that time that I needed to pay extra. You cant come 3 months later and ask me to pay a bad debt that was initially written off.
This reasoning does not make sense and I will not tolerate being bul**** by DSTV.
If I reconnected in February and there was an outstanding amount you should have notified me at that time that I needed to pay extra. You cant come 3 months later and ask me to pay a bad debt that was initially written off.
This reasoning does not make sense and I will not tolerate being bul**** by DSTV.
YN
Yoshen N's update05 May 2020, 14:20
Reviewer Update
Good Day
If I reconnected in February and there was an outstanding amount you should have notified me at that time that I needed to pay extra. You cant come 3 months later and ask me to pay a bad debt that was initially written off.
This reasoning does not make sense and I will not tolerate being bul**** by DSTV.
If I reconnected in February and there was an outstanding amount you should have notified me at that time that I needed to pay extra. You cant come 3 months later and ask me to pay a bad debt that was initially written off.
This reasoning does not make sense and I will not tolerate being bul**** by DSTV.
YN
Yoshen N's updateReviewer Update
07 May 2020, 08:33Good Day Dstv
You have still not responded to me.
Please notify me if you are not willing to correct my account and remove your so called bad debt. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. I explained this to the agent that downgraded me.
You cannot come back 3 months later and ask me to pay for an error in December when I was not advised of this when I reconnected.
IF you are unable to help me I will take further actin with Bccsa, Icasa, national consumer protection and the Ombudsman.
I expect your response within a few hours and I will take the further steps from there.
Is not about the money Its only +R300 it is a matter of principles and good business practices.
Your company dominates this sector of the economy and I am a S.A citizen during Covid 19.
This is poor and unacceptable service.
You have still not responded to me.
Please notify me if you are not willing to correct my account and remove your so called bad debt. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. I explained this to the agent that downgraded me.
You cannot come back 3 months later and ask me to pay for an error in December when I was not advised of this when I reconnected.
IF you are unable to help me I will take further actin with Bccsa, Icasa, national consumer protection and the Ombudsman.
I expect your response within a few hours and I will take the further steps from there.
Is not about the money Its only +R300 it is a matter of principles and good business practices.
Your company dominates this sector of the economy and I am a S.A citizen during Covid 19.
This is poor and unacceptable service.
YN
Yoshen N's update07 May 2020, 08:33
Reviewer Update
Good Day Dstv
You have still not responded to me.
Please notify me if you are not willing to correct my account and remove your so called bad debt. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. I explained this to the agent that downgraded me.
You cannot come back 3 months later and ask me to pay for an error in December when I was not advised of this when I reconnected.
IF you are unable to help me I will take further actin with Bccsa, Icasa, national consumer protection and the Ombudsman.
I expect your response within a few hours and I will take the further steps from there.
Is not about the money Its only +R300 it is a matter of principles and good business practices.
Your company dominates this sector of the economy and I am a S.A citizen during Covid 19.
This is poor and unacceptable service.
You have still not responded to me.
Please notify me if you are not willing to correct my account and remove your so called bad debt. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. I explained this to the agent that downgraded me.
You cannot come back 3 months later and ask me to pay for an error in December when I was not advised of this when I reconnected.
IF you are unable to help me I will take further actin with Bccsa, Icasa, national consumer protection and the Ombudsman.
I expect your response within a few hours and I will take the further steps from there.
Is not about the money Its only +R300 it is a matter of principles and good business practices.
Your company dominates this sector of the economy and I am a S.A citizen during Covid 19.
This is poor and unacceptable service.
YN
Yoshen N's updateReviewer Update
13 May 2020, 10:27Good Day DSTV (pathetic satellite service company)
I have logged a complain with ICASA and National Consumer protection.
It goes without saying that you never seem to surprise with you poor pathetic service.
Thank you for not resolving my complaint.
I have logged a complain with ICASA and National Consumer protection.
It goes without saying that you never seem to surprise with you poor pathetic service.
Thank you for not resolving my complaint.
YN
Yoshen N's update13 May 2020, 10:27
Reviewer Update
Good Day DSTV (pathetic satellite service company)
I have logged a complain with ICASA and National Consumer protection.
It goes without saying that you never seem to surprise with you poor pathetic service.
Thank you for not resolving my complaint.
I have logged a complain with ICASA and National Consumer protection.
It goes without saying that you never seem to surprise with you poor pathetic service.
Thank you for not resolving my complaint.