Unfair business practice,(Against consumer protection act )

My Name is Henry ,ID *** ,Contact number ***,DSTV REF ***6 I upgraded my Decoder in 2023 September, aiming to enjoy more benefits without any stress, I use to have an insurance of R34.00 which I did not transfer it to the upgraded decoder, and I have been paying my subscription without defaulting , to my surprise today my services has been suspended alleging that I'm on arrears due to insurance which I didn't sign it up on my new decoder,DSTV consultant called me several times to take up the insurance, and I refused. They end up add it into my contract without my consent, which is against consumers act. And they want me to pay reconnection fees and the arrears which I didn't sign up for. WHO DOES THAT .I WILL RATHER GO TO NETFLIX