Unfair business practice by DSTV

Services disconnected even though payment was made. I paid my account on time as usual via eft on 26/11 but dstv disconnected my services on 27/11 because payment is not reflecting on their side. I emailed the proof of payment to Sibusiso Mhlanga he reconnected the services and charged me a reconnection fee which he didn't disclose but why a reconnection fee when I have paid on time. I then spoke to Nicola who told me that my billing date is the 22nd which is new to me and incorrect. This an unfair business practice. Is there someone out there who can refer a good uncapped internet service? I have been considering joining many other DSTV subscribers who have left Dstv for NETFLIX.