1 reviews | Active since Jan 2018
Unfair Business Practice
I was and have been a DSTV subsciber for over a year, enjoying exceptional service until late last year when I had [to] terminate my contract with them.
As per terms and conditions, I gave them a month's notice that I would no longer be requiring their services. All was well until two months later when I started receiving phone calls demanding outstanding payment from months prior!? I have been phoning adnauseum trying to get this resolved - their legal department is never available to speak to. Customer service promised to escalate and have this resolved, to no avail. Instead I am receiving incessant emails and calls from collections at Multichoice. If not resolved, I am taking matter to Ombuds!!
Dear Mandisa Vilakazi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Mandisa Vilakazi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Mandisa Vilakazi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with our Finance department to remove your name from their books.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Mandisa Vilakazi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with our Finance department to remove your name from their books.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
