Unfair billing Decoder Payment Plan

I have been trying to contact Multichoice billing department since Apr 2015 and each time the request gets escalated and I am informed that I will be contacted in 3 days but every time i get no response. In the mean while Multichoice is billing me each month R799 after I initially requested to be on the lower payment package of R99. <br> <br> I feel disgusted that Multichoice ignore me the whole time and keep on billing me each month but I did not make use of any services since April 2015.<br> <br> I requested that the contract be ended but a reasonable cancellation fee is not provided and I get told that it is for an amount in excess of R7000 rand. The explorer only cost R2000 rand, that is why I feel that under the CPA, I have been discriminated against for the last couple of months.<br> <br> <br> I have enquired on the 30th July via the website and was supposed to be contacted within 24 hours but no response. Enquiry Reference Number :***<br> <br> I have also made numerous attempts to phone multichoice but each time I speak to a different consultant which escalates it their side and get told that I will be contacted in 3 days but never receive a call or message.<br> <br> This is really poor service .<br> <br> Regards