Unfair Billing and Unfroseen accumilated cost!!!!

Its always a bad impression when we need to write such reviews on businesses as we are paying clients.

I spoke to 2 individuals today(09:00am) : Thandolwetu Zulu who was apparently the manager of the department and he was suppose to arrange my re-fund before EOB today, i mean its only R125.00. I then spoke to a lady called Nomfundo Skota who is normal consultant and she was sooo rude and she forgets that she is not doing anyone any favours i mean we are paying clients and I requested for the CALL REFERENCE FOR THE CALL WE HAD AND SHE REFUSED TO AND TO MY UNDERSTANDING AND ALSO HAVING A BACKGROUND ON CALL CENTER PROCEDURES THE CLIENT SHOULD BY ALL MEANS BE PROVIDED WITH THE CALL RECORDING OF ANY CALLS BEING MADE TO YALL CALL CENTER SO ANOTHER RED-FLAG,but am sure am not the first and surly wont be the last one complaining about the Call Center staff as its just an ongoing thing as its way easy to treat someone like ****** over the phone if these consultations were done face to face then verdict would be different

Basically long story short i paid my monthly subscription*(R385.00)* 5-days before(26th of April) my actual payment date(2nd of every month), so i was told that due to the fact that i paid before my actaul date which is on 2 of every month, they charged me a re-connection fee which was R60.00 and also i was charged R75.00 for "Prorata" of which i was never informed about such and then i was told thats How DSTV works is pre-paid so meaning you pay for what you watch fine taken and then i was told about an amount of R85.00 apparently that was the amount that was due on the account of which i also dont know how they got that , so now i requested for the Terms&Conditions to be email to my email address : *Marcusgavey007@gmail .com* within an hour and still have not received anything so just to show that they think we are not educated or informed about things, if this is the way ordinary clients are treated am just afraid what about the Senor Citizen or the Older generation that is not informed meaning that they also find themselves paying MORE due to the fact that they are not well informed. I do not live life to sit and write unnecessary reviews over such things, we have things to do and if a simple thing like this can not be resolved then it makes you wonder if they do really care about the clients. This is not a THREAT and trust me i wont let it end here if nothing is done within 24hrs, i will make it a point that any other person that works hard for they hard-earned money never faces such experiences, its only R125.00 i know its nothing but i worked hard for that money.