UNFAIR BILLING

I phoned Multichoice at the beginning of March to find out more about the DSTV Explora. I took the R799 option, which includes the Premium Package and the Decoder. I received the decoder on the 16th of March 2015 and the new decoder could only be installed on the 2nd of April 2015. The old services and decoder was disconnected on the 2nd of April 2015 and the new services and decoder on the same day. About 20h00 that evening, the 2nd of April 2015, a debit order of R1605.94 went through on my account. In the mean time not one consultant could help me right, why I have been billed for 2 months. No one returns my calls, rather DSTV suspended services.