1 reviews | Active since Aug 2012
UNFAIR BILLING
Around 13 December 2015 I called DSTV and requested for my account to be upgraded to full premier and I specified asked that I only need the upgrade for only one month and I asked the lady that I spoke to and she told me that the service for full premier will be discontinued on the 23rd January 2016 from there off my account will be downgraded to compact. <br> I find this very difficult as DSTV subscriber customer who have been a customer for number of years, every year I fight the same battle. now I am been charged for the service that I didn't even ask for. this is very pathetic and unprofessional. It is a day light ******* if I had an option I will terminate my contract with immediate effect. I am requesting that you sort out this asap
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta