EM
Edray M
1 reviews | Active since Jun 2012
09 Jun 2015, 14:41
Unfair billing
Hi<br> <br> I'm infuriated to say the least. Just received an sms stating that Multichoice has handed over my account to ITC-BA for a balance of R443.33. Why do multichoice continue to supply services to non paying customers? Since this is a prepaid service, I expect it to cut off if the period lapses. If a customer does not pay it simply means that I don't want or I can not afford at the moment. <br> <br> I don't think this is a fair practice and feel ****** and should reported!!!<br> <br> Please show me in the contract that I should pay for grace period awaiting payment.<br> <br> Disgusted<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Jun 2015, 11:14Hello quickend,
We do apologies for the inconvenience you experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulated in his or her account.
We unable to locate your account with the information you provided.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulated in his or her account.
We unable to locate your account with the information you provided.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert
DStv (MultiChoice)'s reply11 Jun 2015, 11:14
Official
Hello quickend,
We do apologies for the inconvenience you experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulated in his or her account.
We unable to locate your account with the information you provided.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulated in his or her account.
We unable to locate your account with the information you provided.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert