jW
jolene W
1 reviews | Active since Mar 2015
03 Mar 2015, 16:36
Unfair answers with no response
I app**** for a package which is R30 more than my current package, when I was told that I do not qualify as for I can not afford it. I then enquired to the fact that It is R30 more and that I have never not paid my account.<br> <br> I got no reply I would also like to tell me since the premium is going up are they going to cancel my package since according to them I cant afford it?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2015, 09:38Hello Jols34,
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply04 Mar 2015, 09:38
Official
Hello Jols34,
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta