Unfair and ******* Account Practice

Today I attempted to access DSTV Live TV on my computer with no access to my full bouquet and only a few unnecessary channels. I contacted the LIve Chat facility on the website and initiated a dialogue with Cleo. After verification of my details, I was informed that my account was in "waiting period". After inquiring what that meant, I was told that because my debit order date is tomorrow the 5th, I will not have full bouquet access until tomorrow. My account is not in arrears, my debit order date has always been on the 5th and there is no logical explanation as to why I cannot have access to all DSTV Premium package channels today. This is a breach of contractual obligation from DSTV for preventing me to have my rightful access to all channels on any device I so wish to use. This kind of ******* practice requires further legal investigation.