1 reviews | Active since Aug 2016
unfair
<p>Good day</p> <p> </p> <p>Please note that I phoned your call centre on the 14/08/2016 to find out what my instalment was for the month of August because I get paid on the 15th of every month</p> <p> </p> <p>One of the call canter agents advised me that I only need to pay R550 because I still had credit on my account witch I paid on payday</p> <p> </p> <p>But then when I phoned your call centre to day to find out how much my instalment is for September it was R1200 witch was surprising to me as I have paid what they told me to pay . The other agent advised me that the agent that told me to pay R550 was incorrect and that she actually saw that box-office account that had credit- witch she told me that she can transfer the credit to my main account (which is so very unfair to me as I have been trying to save up my box office credit for the December months when all the kids are home to watch movies) so witch meant that all my savings for the box office was for nothing I am very unhappy with this is not fair that I phoned and got wrong information . and I cannot pay the extra R400 out of my pocket because I do not have the money it was not in my budget and I only get paid on the 15th of every month</p> <p> </p> <p> </p> <p>As you can see I’m always up to date on my account so for me this is very disappointing knowing that now if I do not transfer the box office credit to the main account</p> <p>That my account will be suspended witch again is not my fault ..</p> <p> </p> <p> </p> <p>Unsatisfied client</p>
Dear Meruschka
We are looking into your query. Feedback will be communicated shortly.
Kind regards
MultiChoice enquiries team
Best regards,
Dear Meruschka
We are looking into your query. Feedback will be communicated shortly.
Kind regards
MultiChoice enquiries team
Best regards,
Great as if that was not enough I went home just to find that my account has been suspended!!!! and when I phoned the call centre they told me that they transferred form the wrong account … instead of transferring the money form the BOX office account to my MAIN account they transferred the money from my MAIN account to my BOX office account ….
You know what this is not on we pay a lot of money for these services and we do not get any results every year you have an increase but…..
· They keep on repeating the same movies or series over and over again (that is why I actually go the box office account )
And they multichoice can’t even do their job properly ..witch ends up being our fault how does that work ? so last night I had to stay without my TV because my account was suspended…. Do you know how it feels when people see your account has been suspended??(they think you never paid your account witch I did )
You guys really need to get better service (you can’t even phone someone back after the phone die because you only take incoming calls what if it was really important )
Great as if that was not enough I went home just to find that my account has been suspended!!!! and when I phoned the call centre they told me that they transferred form the wrong account … instead of transferring the money form the BOX office account to my MAIN account they transferred the money from my MAIN account to my BOX office account ….
You know what this is not on we pay a lot of money for these services and we do not get any results every year you have an increase but…..
· They keep on repeating the same movies or series over and over again (that is why I actually go the box office account )
And they multichoice can’t even do their job properly ..witch ends up being our fault how does that work ? so last night I had to stay without my TV because my account was suspended…. Do you know how it feels when people see your account has been suspended??(they think you never paid your account witch I did )
You guys really need to get better service (you can’t even phone someone back after the phone die because you only take incoming calls what if it was really important )
Dear Miss MC Massey
Apologies for the late response and for the inconvenience caused. Upon checking your account we confirm that the amount of R600.00 was only transferred to your account on the 24\8\2016. Your account currently is paid until the 14\9\2016 and still reflects a credit amount of R349.51. Should you require any further assistance with regards to your account please feel free to contact us on any of our communication mediums.
Regards
Nesta
Best regards,
Dear Miss MC Massey
Apologies for the late response and for the inconvenience caused. Upon checking your account we confirm that the amount of R600.00 was only transferred to your account on the 24\8\2016. Your account currently is paid until the 14\9\2016 and still reflects a credit amount of R349.51. Should you require any further assistance with regards to your account please feel free to contact us on any of our communication mediums.
Regards
Nesta
Best regards,
Dear Miss MC Massey
Apologies once again for the inconvenience caused. Your account was activated and R50.00 reconnection fee was credited on the account. Your next payment amount of R455.78 is payable on or before the 15th September 2016 for services until 14th October 2016.
Regards
Nesta
Best regards,
Dear Miss MC Massey
Apologies once again for the inconvenience caused. Your account was activated and R50.00 reconnection fee was credited on the account. Your next payment amount of R455.78 is payable on or before the 15th September 2016 for services until 14th October 2016.
Regards
Nesta
Best regards,
hi you see now again on my side it is showing i must pay R646.11 for next payments due on the 25/08/2016 and witch credit R349.51 is this for ? because on my side again it is showing only boxoffice credit for R190.33 after i transferd the money form box office to main
hi you see now again on my side it is showing i must pay R646.11 for next payments due on the 25/08/2016 and witch credit R349.51 is this for ? because on my side again it is showing only boxoffice credit for R190.33 after i transferd the money form box office to main
Dear Miss MC Massey
As per our telephonic conversation, we confirm that the information provided is correct. The current status of your account is as follows, your next payment R455.78 is payable on or before the 15th September 2016 for services until 14th October 2016a on your residential account. Your box office account reflects a credit amount of R190.33 as confirmed.
Regards
Nesta
Best regards,
Dear Miss MC Massey
As per our telephonic conversation, we confirm that the information provided is correct. The current status of your account is as follows, your next payment R455.78 is payable on or before the 15th September 2016 for services until 14th October 2016a on your residential account. Your box office account reflects a credit amount of R190.33 as confirmed.
Regards
Nesta
Best regards,
thank you so much for your assistance regarding my case
I do appreciate the quick response for the way forward
thank you so much for your assistance regarding my case
I do appreciate the quick response for the way forward