Unfair

I have bought a explora on a 2 year contract. It was delivered but not installed. My neighbour also bought one 3weeks after me. I phoned and send emails for two months for the decoder to be installed and activated. In the begining of april it was finaly installed. The same hapend with my neighbour. Then multichoice insist that i must pay them for all those months that the decoder was not installed. I wrote a review on helo peter and finally multichoice respond and said they wil look into it. The story ends with me having to pay R3300 or they will deactivate my service plus my monthly subscription fee of R959. For my neighbour they said he dont have to pay anything ecceppt his monthly subscription of R959. And there is still R959 outstanding every month after i paid my monthly subscription.