Unfair

I called multi choice on 25/08/2015 to change my debit order date, which they happily did. I told them to change from 2nd of each month to 27th of each month.<br> The consultant then said everything has been changed. This morning my dstv was disconnected due to arrears.<br> I call the centre this morning she advised that they will charge a re-connection fee. I told them its not my fault & they then should have advised that if its not paid by the 2nd they will cut me off. Nothing has been said.<br> I refuse to pay any connection fee. The consultant said they couldnt tell me as the line got cut off!! What nonsence is that? I was not cut off ,we had a full conversation.<br> I trust this will be sorted & not charge me a connection fee