Unexplained suspension of subscription

My debit is suppose to go off on the 25 of every month. My subscription was suspended on 27 August 2015 with no explanation, when I phone Multichoice after spending 30min on the phone. I was told it might be that I did not have funds in my account or it might have to do with the bank. By the way I get paid on the 25th of every month. I was also told I need to pay for the reconnection fee when I did not cancel the debit order.<br> <br> I phone on the 28 August 2015 after I have checked with my bank if there was a problem I was told my account number does not EXIST yet it shows that the last debit order went off on 29 July 2015. After waiting for 30 min for my call to be escalated I gave the agent my account numbers again after I was promised that I was not going to pay reconnection fee and my account will be verified in two hours and reconnected.<br> <br> Four hours later no reconnection when I phone again another agent told me the debit order went off on the 27August 2015 and it was again reversed. For me to have my subscription back I need to pay over the counter or do EFT. Multichoice I do not understand why was my subscription was suspended and why do I have to through thi length to get it back