Unexplained monies added

I spoke to Bongiwe on the 26th whom refused to give me her surname saying "it's against company's" policy. The SA's law says I must know who's assisting me.

I was on premium since March 2020 and downgraded in August. There was showmax tgat comes with the premium for free (which i canceled in January 2020). When i downgraded in August it continued and I was billed for it. As per tge Cunsumer rights I must be informed what I pay for even when I was given for free. Now my problem is I must pay for services I canceled and was not asked If I would like to continue with the showmax. The consultant told I need to contact Showmax to cancel, which I totally disagree. Since well DSTV added it with letting me know and Informing me when I was downgrading that Iadd a benefit and if I am keeping it. I WILL NOT PAY FOR SOMETHING I WAS NOT AWARE I HAD.

On the ge 22nd I upgraded on watsapp app from access to Compact PLUS. Was informed I needed to pay R532.56 which I paid on the 23rd, my channels were opened. Only to come back from work on the 26th to get I have been downgraded to compact and told I need to pay R126. I fail to understand who decided to downgrade and now I am owing including the Showmax I cancel in January. I am informed about the prodactor amount. I believed when I was told of R532.56 it included my new bouquet nd the remaining days for the Access, and it made sence since well the new bouquet is R519 per month. Now i will be paying 660 for Compact plus (532+126) including the showmax which I refuse to pay.

I would my account to be sorted I have never paid my premiums nor Informed about the Showmax till my inquiry today.