MM
Mzwandile M
1 reviews | Active since May 2020
06 May 2020, 14:43
Unexplained EXTRA charges
It is reall pathetic what is happening at multichoice, i have been told every month that i always have an outstanding balance after paying the monthly subscription for account ***3. The amount which differs always, last month (April) i requested to be downgraded from compact to family package and i paid all the amount they advised to to pay and was instructed to pay R279 on or before 04 May 2020 which i did on the 15th of April. After consulting with @DSTVcare on twitter i am told i have an outstanding balance of R187. 77 the amount which no one can explain how i incurred.
I feel like throwing the damn decoder away as multichoice are not clear with their dealings to say the least. I am the owner of the decoder MA Miya ***3 Waterfall road, waterfall barracks *** ***
Its frustrating what they are doing to me on this lockdown
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 May 2020, 14:48Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 May 2020, 14:48
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 May 2020, 16:18Hi Mzwandile,
You had an outstanding amount of R137.77 before the R279.00 payment, this left you with a credit if R141.23 which was not enough to cover your service.
Please pay R187.77 to reconnect the account.
Regards
The DStv Hellopeter Team
You had an outstanding amount of R137.77 before the R279.00 payment, this left you with a credit if R141.23 which was not enough to cover your service.
Please pay R187.77 to reconnect the account.
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s reply06 May 2020, 16:18
Official
Hi Mzwandile,
You had an outstanding amount of R137.77 before the R279.00 payment, this left you with a credit if R141.23 which was not enough to cover your service.
Please pay R187.77 to reconnect the account.
Regards
The DStv Hellopeter Team
You had an outstanding amount of R137.77 before the R279.00 payment, this left you with a credit if R141.23 which was not enough to cover your service.
Please pay R187.77 to reconnect the account.
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 May 2020, 16:22Hi Mzwandile,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s reply06 May 2020, 16:22
Official
Hi Mzwandile,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter Team
Best regards,