MM
Mahlatse M
1 reviews | Active since Jul 2011
10 Dec 2019, 15:43
Unexplained (Crazy High) December Charge :( :(
My DSTV account after paying juts went sky high than what i normally pay and no one is able to assist with the explanation or rectifying all i keep getting is the reference numbers ***7/I116, ***7/I118, ***7/I121 and assurance that it will be fixed or attended to after 48 hours once it’s been escalated to the finance or billing department but nothing is been done, this is so frustrating please rectify this ASAP. Thanks
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Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
11 Dec 2019, 07:26 Dear Mahlatse M,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Dec 2019, 07:26
Official
Dear Mahlatse M,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Dec 2019, 09:24Hi Mahlatse,
We tried to contact you but we could not get hold of you.
We have gone through your DStv account and we noticed that your account has two active decoders on DStv Compact and two Decoder Care Contracts (Insurance).
The charge is as follows:
R399.00 X 2
R20 X 2
Taking the total monthly charge to R838.00.
On the 3rd of December, you were charged R888.00 and this is because we charged you an extra R93.10 for each decoder for the period 26th of November to the 2nd of December. The payment before the R888.00 was to only cover your service until the 25th of November.
Regards
Kagiso
We tried to contact you but we could not get hold of you.
We have gone through your DStv account and we noticed that your account has two active decoders on DStv Compact and two Decoder Care Contracts (Insurance).
The charge is as follows:
R399.00 X 2
R20 X 2
Taking the total monthly charge to R838.00.
On the 3rd of December, you were charged R888.00 and this is because we charged you an extra R93.10 for each decoder for the period 26th of November to the 2nd of December. The payment before the R888.00 was to only cover your service until the 25th of November.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply11 Dec 2019, 09:24
Official
Hi Mahlatse,
We tried to contact you but we could not get hold of you.
We have gone through your DStv account and we noticed that your account has two active decoders on DStv Compact and two Decoder Care Contracts (Insurance).
The charge is as follows:
R399.00 X 2
R20 X 2
Taking the total monthly charge to R838.00.
On the 3rd of December, you were charged R888.00 and this is because we charged you an extra R93.10 for each decoder for the period 26th of November to the 2nd of December. The payment before the R888.00 was to only cover your service until the 25th of November.
Regards
Kagiso
We tried to contact you but we could not get hold of you.
We have gone through your DStv account and we noticed that your account has two active decoders on DStv Compact and two Decoder Care Contracts (Insurance).
The charge is as follows:
R399.00 X 2
R20 X 2
Taking the total monthly charge to R838.00.
On the 3rd of December, you were charged R888.00 and this is because we charged you an extra R93.10 for each decoder for the period 26th of November to the 2nd of December. The payment before the R888.00 was to only cover your service until the 25th of November.
Regards
Kagiso
Best regards,
MM
Mahlatse M's updateReviewer Update
11 Dec 2019, 09:33Please call again i was in a meeting , still it doesn't add up to the current due on the 26th December which is R1499.80, Thanks
MM
Mahlatse M's update11 Dec 2019, 09:33
Reviewer Update
Please call again i was in a meeting , still it doesn't add up to the current due on the 26th December which is R1499.80, Thanks
MM
Mahlatse M's updateReviewer Update
12 Dec 2019, 09:38Hi, i am still waiting for you call or feedback the thing is now frustrating as every one keeps on telling me about the account statement i fully understand whereas my question is the calculation on the Amount Due, please assist. Thanks
MM
Mahlatse M's update12 Dec 2019, 09:38
Reviewer Update
Hi, i am still waiting for you call or feedback the thing is now frustrating as every one keeps on telling me about the account statement i fully understand whereas my question is the calculation on the Amount Due, please assist. Thanks