SC
Stanley C
1 reviews | Active since Nov 2017
28 Nov 2019, 11:54
UnExplainable, Non-Communicated premium increases!!!
Sometime in May, my premiums were somehow "miscalculated" which resulted to Multichoice debiting incorrect premiums. When they realized that there was a process failure which occurred from their side, they decided to fix the issue without notifying me and just started double debiting and when i called i was given different stories. i ended up agreeing and allowing them to debit as per their calculations because i was busy with home loan application...but what's so startling is that yesterday, they double debited me again and i was told that, initially DSTV "decided to give me a loan" to cover the "outstanding balance" which i still don't know how did that happen because they debiting normal premium as per our contractual agreement for the previous months. since i switched to PRICELOCK, my customer experience has been a nightmare and no one is willing to resolve these irregularities.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Nov 2019, 11:59 Dear Stanley C,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Nov 2019, 11:59
Official
Dear Stanley C,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Nov 2019, 15:37Dear Stanley,
Please accept our apologies if your experience with DStv has not been a positive one and for any inconvenience, this may have caused.
Kindly note, there was no loan made to you. The amount due on your account is what has been rolling from the beginning of the year. Even though you on the R899 Price Lock deal, you were making payments of R 402.50, R486.75, R 150, over various months, to mention but a few and on other months the debit orders were going completely unpaid. The system has since stabilised and is deducting the correct amount.
Should you wish to access your statements for these months, kindly log in online at https://www.dstv.com/, and click on Self Service.
If there is anything you'd like further assistance with, please contact us on ***, we will gladly help.
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been a positive one and for any inconvenience, this may have caused.
Kindly note, there was no loan made to you. The amount due on your account is what has been rolling from the beginning of the year. Even though you on the R899 Price Lock deal, you were making payments of R 402.50, R486.75, R 150, over various months, to mention but a few and on other months the debit orders were going completely unpaid. The system has since stabilised and is deducting the correct amount.
Should you wish to access your statements for these months, kindly log in online at https://www.dstv.com/, and click on Self Service.
If there is anything you'd like further assistance with, please contact us on ***, we will gladly help.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Nov 2019, 15:37
Official
Dear Stanley,
Please accept our apologies if your experience with DStv has not been a positive one and for any inconvenience, this may have caused.
Kindly note, there was no loan made to you. The amount due on your account is what has been rolling from the beginning of the year. Even though you on the R899 Price Lock deal, you were making payments of R 402.50, R486.75, R 150, over various months, to mention but a few and on other months the debit orders were going completely unpaid. The system has since stabilised and is deducting the correct amount.
Should you wish to access your statements for these months, kindly log in online at https://www.dstv.com/, and click on Self Service.
If there is anything you'd like further assistance with, please contact us on ***, we will gladly help.
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been a positive one and for any inconvenience, this may have caused.
Kindly note, there was no loan made to you. The amount due on your account is what has been rolling from the beginning of the year. Even though you on the R899 Price Lock deal, you were making payments of R 402.50, R486.75, R 150, over various months, to mention but a few and on other months the debit orders were going completely unpaid. The system has since stabilised and is deducting the correct amount.
Should you wish to access your statements for these months, kindly log in online at https://www.dstv.com/, and click on Self Service.
If there is anything you'd like further assistance with, please contact us on ***, we will gladly help.
Kind regards,
Dstv: Hello Peter Team
Best regards,