Unexpected

We didn't had dstv for January 2022. So on the end of January 27 my husband paid the dstv account. So from the 27th the secondary decoder had a problem but my husband phoned in and it was sorted out on the 27. On the 28 the primary and the secondary was not working. On the 28 I as the primary contacted the call center and spoke to someone but the lines went just dead after hearing I'm caller number 100. I phoned back and were caller number 200 and something. Waited on the line and were eventually helped. From 17:03 till 17:50 on the line the line went then dead just after the lady say she is going to take a screen shot of the error message. So long on the line and airtime usage. This is unexpected. This is poor service. I am so upset and sit without view 😞