kl
karen limburgh-deerling
1 reviews | Active since Mar 2013
28 Apr 2015, 01:27
unexpected!
Good day<br> <br> On Thursday or Friday I called the dstv customer care with regards to a reconnection of my service. I was then informed that my dstv account was never suspended. According to my knowledge if I don't pay before a certain time the services will be suspended. I now have to pay R1364 that I am not able to pay as I have not been home for 2 months and I was under the impression the services was suspended. The amount I am able to pay is the R699 and the reconnection fee. While speaking to the guy who assisted me I agreed to pay the amount but after speaking to a few people about this the conclusion I came to was that it is not my fault the services wasn't suspended! I now have to move back home on sunday by then they probably will have my services suspended! I cannot and refuse to pay for something that was out of my control.. Since when has it changed that u have to suspend your own account.. I need assistance with this please!<br>
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DStv (MultiChoice)'s replyOfficial
28 Apr 2015, 12:00Hello karenlim,
Reference is made to our telephonic conversation in regards to the billing on your account.
We confirmed that should a subscriber not be using our DStv service for the upcoming month it is the responsibility of the subscriber to inform MultiChoice on or before there invoice date of their intent.
We also confirmed that your service is currently active and that you will be making payment by the end of the week to bring the account to the correct amount due on the 25 May 2015.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the billing on your account.
We confirmed that should a subscriber not be using our DStv service for the upcoming month it is the responsibility of the subscriber to inform MultiChoice on or before there invoice date of their intent.
We also confirmed that your service is currently active and that you will be making payment by the end of the week to bring the account to the correct amount due on the 25 May 2015.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply28 Apr 2015, 12:00
Official
Hello karenlim,
Reference is made to our telephonic conversation in regards to the billing on your account.
We confirmed that should a subscriber not be using our DStv service for the upcoming month it is the responsibility of the subscriber to inform MultiChoice on or before there invoice date of their intent.
We also confirmed that your service is currently active and that you will be making payment by the end of the week to bring the account to the correct amount due on the 25 May 2015.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the billing on your account.
We confirmed that should a subscriber not be using our DStv service for the upcoming month it is the responsibility of the subscriber to inform MultiChoice on or before there invoice date of their intent.
We also confirmed that your service is currently active and that you will be making payment by the end of the week to bring the account to the correct amount due on the 25 May 2015.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,