********* ******* AN NON OWNERSHIP OF DSTV

I am highly disappointed in the recent services of multichoice- my husband the account holder went into the store on 5 occasions overall and we have made more 5 calls however my issue has not been resolved, I am getting different feedback on my issue by different people however no one wants to take OWNERSHIP or even assist and resolving the issue. My dish broke externally due to the weather and I called into customer service and went to the store we had someone come out and have a look at it, they all confirmed we need a new dish a payment was made which Was bounce back due to change of bank accounts - however they only confirmed that know ONLY- at the time of the fault the store in wynberg stated they will freeze payment until we purchase a new satellite, which we purchased last month. We called in to activate account however it was not, no one told us that we need to pay for account of last month only a payment of money that was bounce back but we never used the services last month nore in the month of May channel 0 played teh installer said we should have paid within 3 days after activating it but chanel 100 played and all ur peopel focused on was money that bonce backed but we never use the servise at all. To date i have done my own investigation upon which its confirmed that I need to pay for last month however account was activated but no channels reflected after calling customer services whom focus on the payment of April May that bounce back it needs to be paid but we did not use the services which was suppose to have been frozen- to date its confirm we need to pay a 70 rand for that services of funds that bounce back but why am i paying for something myself and kids did nit get the luxury of watching tv we have been without a tv for 4 months an d know this. For the last month their has been so many confusion on your side no one wants to take ownership and this has now been going on long enough many occasions i have been paying a penalty charge of 50 rand which I should not be I am convince your store in wynberg is busy with ***** and they provide a poor services as I have to do my own investigation the manager in customer service was of of no help at all and I will not leave it like this if I have to go to the consumer protection I will do so But at this point DSTV is a ****en *******. If DSTV want to be fair and ethical as I am not here to rob anyone from their money they can call me on ********** 247 and ********** Mr. Ebrahim