********* practices

On the 27 October i called in to cancel my subscription. The consultant told me that my account runs to the 31st and he would put in the cancellation for that date. I also told him that i cancelled the debit order on the app and he said he saw it was as cash. Ref no:***1-I153. I then saw a day later my bank account was debited and i called in to get a reversal and the next consultant told be it would reflect in 48-72 hours and put me through to Temba at cancellations. i explained my story to him and he told me he cant cancel the subscription it can only be done on 27November and came across like he wasnt interested in solving my problem. i called in 2 times after that and was told somebody would call me back. ive been waiting a week now to get anything out of multichoice. The consultant today all of a sudden cant find the reference number and said she would escalate it. now i for 1 moment do not believe your staff are that ***********. I know Multichoice is bleeding Premium customers which makes me believe you are resorting to ********* practices. My last reference number i got was ***-I187.