********* Practice - ***** Company!

Every time I get in contact with this company with regards to my refund, there's always a new "step" in the process of which takes an added amount of days each time.

When I first called in to claim my refund, I was told that I need to send my statement and I.D copy, which would be sent to the Allocation Department and the refund should be given after 3 days.

It took 10 days (with me communicating everyday and sending my Statement and I.d to 5 different people) for the allocation department to even acknowledge my refund.

Thereafter, I was told to send my statement and I.d (6th person) to the accounts department to claim my refund. I did so, and now I'm being told to wait another 4-7 days to get just "approval" for the refund, of which thereafter I will have to wait another 3/4 days for the money to reflect into my account???

That, in total, is a 20 days process to just get my refund for an amount which was deducted the day after my online payment was deemed to have been unsuccessful? Are they going to be liable for the interest expense accumulated on my credit card? We all know the answer is a fat no.

This is completely unacceptable and an appalling representation of a company I once revered and considered as an employer of choice for me.