AN
Asekhona N
1 reviews | Active since Mar 2017
13 Nov 2017, 10:41
********* Practice
I have submitted a claim for my refund from DSTV which was wrongfully deducted from my account 8 times now and I have sent my bank statement and details to 5 different people already. Still no feedback. The "allocation department" ( if such a thing even exists) was supposed to contact me 2 days after the original claim was submitted and it's already been more than 10 days. This is disgusting and ********* from DSTV, we as clients deserve better.
I can't keep repeating the same process, that is madness. Why can't they tell me wen I'm getting my money back? This should be a simple process.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
13 Nov 2017, 11:11Dear Asekhona Ngeno
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Nov 2017, 11:11
Official
Dear Asekhona Ngeno
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Nov 2017, 12:33Good day Asekhona
The credit card payment is now reflecting in your DStv account.
For a refund, please send us the following details:
- We need the latest copy of the bank statement showing the bank account number, type of account and bank name.
- Your identity copy.
Please send this information to ***.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply13 Nov 2017, 12:33
Official
Good day Asekhona
The credit card payment is now reflecting in your DStv account.
For a refund, please send us the following details:
- We need the latest copy of the bank statement showing the bank account number, type of account and bank name.
- Your identity copy.
Please send this information to ***.
Best regards
Dinah
Best regards,
AN
Asekhona N's updateReviewer Update
13 Nov 2017, 16:02This has been sent previously, and it has just been sent again. What are the next steps after this? Should I expect a call or an email confirming my refund? When will this refund be processed?
AN
Asekhona N's update13 Nov 2017, 16:02
Reviewer Update
This has been sent previously, and it has just been sent again. What are the next steps after this? Should I expect a call or an email confirming my refund? When will this refund be processed?