********* FINANCIAL BEHAVIOR BY DSTV

Our dstv account was suspended even after our regular debit order of R743 had went of on 26 August 2019 and this was confirmed by our bank itself.

Despite this our dstv account was suspended and it was stated that we now owed them money as we are in arrears.

I have called the call centers on numerous occasions and was advised our case has been escalated to finance and finance should get back to me in 24hrs; however i am still waiting even today. I now have 3 case numbers logged.

From the customer care agents and floor supervisors I have spoken with over the last approximately 3 weeks, I recieved confirmation that there was a system issue in the last week of August regarding the finance... Despite this and 3 escalations/ case numbers their finance department has failed to rectify our account and allocate our payment to us. I have sent through proof that our debit order transaction was successfully completed. I was promised that I will get calls back however nothing has been done as promised.

I have been placed on hold for prolonged periods and have had to bear the cost of the airtime. I even went to the bank myself, at expense to myself, to confirm that the payment was successfully completed.

This is the worst service I have encountered and it shows that dstv does not care about their customer or about how their flagrant incompetence is affecting their customers.