********* conduct

I'm tired of being abused by multichoice, every month, every time I had to phone them with my airtime which they don't refund.I don't if they are ****** or what.The same thing happened this month,they didn't deduct on the agreed debit order date, then when I called them(on 05/01/2020) to enquire about that they said they will change the debit order date to the following day but still that didn't happen. Today (08/01/2020)they disconnected my service reason non payment and wanting reconnection fee. So why must I pay reconnection fees for something that is not my fault. So when I called today(08/01/2020) I was cut off 6times while I was still talking to the agent. Then on the 7th time I spoke to someone by the name of blessing who was so rude and condescending when speaking to me. He went as far as lying saying there is no record of my services with them which is bull****, how could I have gone through the phone if there was no record of me. I want my services reconnected with immediate effect with no reconnection fee, I'm tired of their abuse. And that boy blessing they must deal with him appropriately, I can't be abused because a person knows that he is behind the phone I can't identify him. Multichoice have been very abusive to me no wonder their staff behave like this because in the first place they should have checked their phone & system records before disconnecting my services.