********* BUNCH OF *******!!!

<p>Last month DSTV debited me with R1179 instead of R899 as per the payment plan option. They just decided to take the balance of the years insurance premiums instead of deducting it monthly with the instalment. They refused to refund me and said I had to wait up to 14 days. Another call centre agent then old me I could reverse it myself online and then pay back the R899 which I did. Rupert Paulsen then responded to the complaint here, assured me all is now sorted. Well well, it is not really so, as tomorrow (20) they will be debiting me with R1798!!!!!...so here we go again. Phone the call centre. She tells me they credited the wrong account being the residential account and not the payment plan account but she has now sorted that out. So I ask about the debit order…oh no that will still be for R1798….well I won’t have that amount available in my account. I am a poor pensioner. I am so disgusted with the absolute lack of service and the lack of knowledge. No one knows what they are doing. I want this so called residential account closed ! I can’t handle this anymore. I was so upset that the Call Centre agent Amanda said she would get her supervisor to phone me in 5 minutes...well it is an hour now and surprisingly there has been no call....</p>