********* behaviour and shoddy service

I telephoned DSTV on the 21st of Feb 2018. I advised them that my banking details have changed and since it was too close to the 25th which is my due date to pay the account, I ask the gentleman to please do a forced debit. He agrred and he said I will get the notification the following day. When I woke up on the 8th of March I saw that my account was suspended and I called DSTV Multichoice to ask them what has transpired and I was told that the debit order was not honoured. Fortunately my statement was available to me immediately and i informed Nkululeko today that there is no such because I had about R5000 in the account on that particular day. he asked me to email the statement. I told them that I will not be liable for connection fee since it was not my problem. He promised to send my statement to the relevant people. I decided to go and pay the amount that he told me that it was due which was R295. I telephoned them again since I did not get a response from them and the lady told that I need to psy the outstanding fee. I will seriously look at just having internet rathe than DSTV.