********* Behaviour

Complaint – DSTV recorder regularly rescans at set times – just like clockwork Complaint 2 – 22nd February Account ********** 4956 For several weeks my decoder automatically rescans at set times and it’s getting worse. Today, just like clockwork, the decoder worked ok all day, until it started the rescan programme at 16h30, 18h05, 18h40, 19h05, 20h40, 21h05, then I got fed up and turned the TV off. Again, this is very suspicious!!! To reiterate, I am 100% sure the decoder equipment is sound. I bought it new from DSTV. It is a very simple piece of kit. I believe it is the software and data that DSTV provides that causes the rescans. In fact, I believe it is done on purpose to force me to upgrade to an explora. I believe this because I used to be a computer programmer and understand these things. DSTV put something in the code to rescan when it receives a certain command. I know this is dishonest, however as I said I’m a computer programmer, so in legal terms would this be regarded as *****, or is it ******ion. Very hard to prove I know, however I believe someone out there knows what’s going on and will spill the beans soon. So, DSTV stop these rescans. You provide the software so take out the rescans, put in better error recovery. I pay R809 every month for what is becoming a joke. Do I really have to spend more money to get a decent service? In looking through the internet I have noticed many reports of decoders that rescan frequently and suspiciously. I think this is a wider issue than appears. I will continue to report this issue every day.