********* Behavior/Incorrect Billing & Advice/No Client Loyalty

On 31 October 2017 I called and requested a package and payment date change. I was provided with a total amount due, which was paid on the very same day. I received a notice for an amount outstanding the very next day to which I called DSTV again on 04 November 2017 to provide clarity, to which I was informed that it was a pro-rata charge. I requested that the orginal package then be reinstated and I pay the difference or the pro-rata amount cancelled because of incorrect advi*****t. No feedback was received. I just received a sms advising that my service has been cancelled completely and when calling your customer service department again, was advised that I had cancelled my insurance on the DSTV, which is false. You also requested the amount of R405 be paid for reconnection. I was then transferred to the insurance dept to confirm what happened. You have take 0 responsibility for your error in miscommunication, misleading information received by service advisors , cost incurred by me for incorrect information, inconvenience caused by wrong information and the onslaught of hefty charges which was your error not to even mention that there is no loyalty to longstanding customers and pathetic service help overall. Advisors who I was in contact with was, Insurance consultant supervisor Lebo & Nonhlanhla. DTSV advisors Mwela, Philani and Portia. I am expecting your promt response!!!