********* and ******** business practices!

I am being harassed by DSTV debt collectors Vassmartt Trust cc. I do not owe DSTV any money,(alleged R176.00) in fact, DSTV owes me money. I cancelled my membership with them. My last subscription month was June 2020. Let me attach just a few of my correspondence and complaints over the last two years 2019 and 2020. I will post it on hello Peter and send it to Consumer Protection as well. Stop harassing me DSTV and Vassmartt Trust cc

R. L. ROUSSEAU

Copied Correspondence to DSTV

Proofofpayment <***> 2 Jul 2020, 10:01 to me ENQUIRY REFERENCE NUMBER : ***2

Dear valued customer,

Thank you for your e-mail.

Kindly note that your services reflect as active on the DSTV family package and your account requires a payment of R109.67 which will cover you from the period 02-07-2020 to the 01-08-2020.

Should you require any further assistance, please do not hesitate to contact us on ***.

You can also interact with us on any of these channels: -The DStv Forum on www.dstv.com -Twitter@DStv -Facebook/DStv

Regards Nomonde Mogale Billing Escalations On Wed, 1 Jul at 8:26 PM , Racquel Rousseau <***> wrote: Good evening

My, Please i have this trouble with you guys every month. My DSTV service has been switched off today/ its disconnected. My month has not expired yet. Check my account. Paid on 10 June 2020 so why is my service disconnected when my viewing cycle has not been completed yet? My account details: Acc nr: ***8 Racquel Rousseau-Geduld I.D ***

Regards

Racquel

On Wed, 10 Jun 2020 at 15:54, Racquel Rousseau <***> wrote: > > Good day, > > The strangest thing has happened, my DSTV service is paid up however , > only the promo channel is playing on screen. > Please Rectify! > > Regards -- R. L. ROUSSEAU

ENQUIRY REFERENCE NUMBER : ***3

Good day 13 June 2020, 14:21

Thank you for contacting Billing and Collection

Please be advised that your payment is reflecting on your account and your services are active .

Should you need any further assistance ,please feel free to contact us at anytime .

12 June 2020, 11:32 Dear Khumbudlo, attached is my proof of payment made on the 1st of June 2020: ref nr. ***8 Address: 22 Oregon Crescent St Helena Bay. Tel. ***

Thank you for your service

Kind regards

You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/

Regards Nokuthula Nyembe Billing Escalations

Proofofpayment <***> 12 Jun 2020, 12:19 to me ENQUIRY REFERENCE NUMBER : ***9 Dear Mrs. R L ROUSSEAU.

Thank you for contacting Billing and Collection .

Please note that the payment has been allocated to your account. Should you require any further assistance, please do not hesitate to contact us. You may manage your account by downloading the Dstv now app by clicking on the following link:https://now.dstv.com/

Regards Khumbudzo Mbuba Billing Escalations

Please connect my service. Racquel Rousseau <***> 5 Apr 2020, 12:57 to help Good day, my dstv service has been disconnected again. It was connected after paying my account yesterday. I received notification via email that it's been connected. Your ref: below.. Please sort our the problem.

Thank you

Mrs R Rousseau-Geduld Hide quoted text

On Sat, 04 Apr 2020, 07:35 Proofofpayment, <***> wrote: ENQUIRY REFERENCE NUMBER : ***7

Good day, Kindly be advised that the services are active, please advise on the error on the tv screen.

Regards Lemohang Skosana Billing Escalations

On Thu, 7 May 2020 at 11:08, Proofofpayment <***> wrote: ENQUIRY REFERENCE NUMBER : ***6

Good day Thank you for contacting Dstv

Please note payment of R299 has been received and has been allocated to account ***8.

Please look at the below-attached image, you will need to to remove Rousseau as a reference and use ***8 instead for the system to automatically allocate the payment to the correct account.

Regards Noelan Naidoo Billing Escalations

Connect service Racquel Rousseau <***> 5 May 2020, 10:12 to Proofofpayment

Good day, please connect my service. I paid my account yesterday R299.00 Acc nr: ***8 / ***

Regards

Mrs Rousseau-Geduld Account overpaid, but service suspended!! Please switch on my DSTV... Inbox

Racquel Rousseau <***> 10 Mar 2019, 07:39 to Proofofpayment Good morning,

This is my second email within 3 days and i had no response regarding my proof of payment. I paid my account on the 5th of March2019 and to my knowledge i've paid more than i need to, but my service is still suspended. I also made three calls to your service centre from my cell phone and the consultant promised to look in to it. , after approximately 3 minutes the call was disconnected and i am still waiting ton your "prompt service" and i carry the cost. I just made a second payment /EFT of R300.00 so my account is now overpaid / paid in advance !! In the past the services rendered by Multi Choice was effective and prompt, but since this year, i am receiving a poor services which leaves me dissatisfied. Please connect my DSTV family package R199.00 Below, I copied my email from 8th March as well.

Regards

Mrs Racquel Rousseau

to Proof of payment

To whom it may concern

Please fwd my request to the appropriate department.

My DSTV has been suspended, my account was paid on 5th March 2019. R200.00 ***

Please see to my connection. It is the second time that although I've paid my account, my service was disconnected.

Hope to hear from you soon.

Racquel Rousseau Proof of payment

Racquel Rousseau <***> Tue, 15 Jan 2019, 07:04 to proofofpayment To whom it may concern

find attached proof of payment, my DSTV has been switched off twice after payment has been done. To date, my DSTV connection has been cut off for just over a week. This really infuriates me so much so that I am considering disconnecting it, as I am sure that in this digital age you can follow up and see that i have paid my monthly subscription. I request a respond from your management to explain whether disconnecting my DSTV will be a continued thing even if my subscription has been paid.

Racquel L Rousseau

PLEASE CONNECT MY SERVICE

Racquel Rousseau <***> Wed, 5 Jun 2019, 13:44 to errol.mngadi GOOD DAY, I SEE THAT MY SERVICE HAS BEEN SUSPENDED, I PAID R199.99 ON THE 1ST OF JUNE. I AM EXPERIENCING REPEATED PROBLEMS WITH DSTV IN THIS REGARD. EVEN WHEN MY ACCOUNT IS OVERPAID, MY SERVICES HAVE BEEN SUSPENDED! PLEASE SEE ATTACHED BANK STATEMENT AS PROOF OF PAYMENT.

NOT A VERY HAPPY CLIENT RIGHT NOW!

I AM OK WITH THE R199.00 PACKAGE AS WELL

R. L. ROUSSEAU

Fwd: Payment confirmation to connect service

Racquel Rousseau <***> Wed, 18 Dec 2019, 18:06 to Proofofpayment Good day here is proof of second payment. Please connect my service.

Thank you

Regards

Racquel Rousseau ---------- Forwarded message --------- From: Racquel Rousseau <***> Date: Wed, 18 Dec 2019, 18:04 Subject: Fwd: Payment confirmation To: <***> Hi please connect my service.

Thank you Regards Racquel Rousseau

Racquel Rousseau <***> Wed, 18 Dec 2019, 18:18 to Proofofpayment Please connect my dstv service?

Thank you

Regards

Mrs Racquel Rousseau

ENQUIRY REFERENCE NUMBER : ***1 Good day, Thank you for getting in touch with DStv Customer Care. We acknowledge receipt of the proof of payment. Please be advised that due to the reference 'Rousseau' used in stead of the DStv customer number we are unable to locate your DStv account. Please provide the following details in order for us to access your account and should the payment have not reflected escalate the proof of payment to our finance team to allocate the funds: -Account holder’s ID number/Passport number -DStv customer number -Registered cell phone number

Kind regards, Ndivhuwo Ramabulana On Mon, 16 Mar at 11:37 AM , Racquel Rousseau <***> wrote: Scanned by *TapScanner* http://bit.ly/TAPSCAN Below my proof of payment via etc.

Kindly connect my service.

Thank you

Regards

Racquel