********* and *********** Customer Service!!!!!

I went away for the weekend on 01/12/2018 and upon my return on 02/12/2018 I discovered that my DSTV Explora decoder stated the hard drive is ******* because it is full eventhough the recordings were only on 19% capacity by the time we left. I have tried everything to clear the error, even tried resetting and formatting the decoder, however nothing worked. I was told to take it in and have it tested (Tebogo-Very rude consultant). I then took it in to DSTV Springs to have it tested just for them to tel me that it is faulty and there is nothing they can do. They told me my warranty expired which I understood and then told me I do not have insurance with them which was a surprise to me as I was never given the oppurtunity to have insurance with DSTV. NO Consultant asked me or informed me of insurance at any given time. I complained on 08/12/2018 to a consultant just to discover today that my complaint was never logged or escalated with anyone. Today I was assisted by Thato who is wonderful at customer service however when he told his supervisor about me the supervisor did not even take the chance to speak to me and just told him that I need to take my decoder to a dstv shop to have it fixed where I cannot because it cannot be fixed. This is truely a complete waste of time lack of customer service fro DSTV/Multichoice management as they just simply do not care! Very disgusting!!