GJ
Gail J
1 reviews | Active since May 2019
01 Sept 2020, 17:27
*********
Cancelled my subscription in 2018 after a change of ownership. Was told I had 6c owed to ME by Multichoice when my account was closed and ownership transferred. One year later Multichoice phones me claiming I owe them R60. I told them that they needed to correct the error and management must phone me to address the issue by the end of the day. Never heard from them so I assumed it was just a **** until today (about one year later again). Now I owe R120! Same story. Waiting on management to contact me and fix the problem. But of course they don't get back to you at all. Completely *********!!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
01 Sept 2020, 18:27Hi Gail,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Sept 2020, 18:27
Official
Hi Gail,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
GJ
Gail J's updateReviewer Update
02 Sept 2020, 10:58MultiChoice, how exactly are you attending to it if you don't even have my details/account info? Yesterday I was PROMISED that management would phone me by the end of the day and that also never happened. Exactly the same as a year ago. How long do you expect me to wait considering this problem has been going on for TWO YEARS already?!
GJ
Gail J's update02 Sept 2020, 10:58
Reviewer Update
MultiChoice, how exactly are you attending to it if you don't even have my details/account info? Yesterday I was PROMISED that management would phone me by the end of the day and that also never happened. Exactly the same as a year ago. How long do you expect me to wait considering this problem has been going on for TWO YEARS already?!
GJ
Gail J's updateReviewer Update
04 Sept 2020, 15:25Still waiting....
GJ
Gail J's update04 Sept 2020, 15:25
Reviewer Update
Still waiting....
GJ
Gail J's updateReviewer Update
11 Sept 2020, 15:24A gentleman from Multichoice contacted me on the 6 September and said they had sorted out this account issue. On the 7 September, Multichoice sent me an email to say that the issue has been sorted and my (old) account now shows a zero balance.
It was frustrating that it took so long to fix, but at least they did actually fix it.
So I am grateful for that.
It was frustrating that it took so long to fix, but at least they did actually fix it.
So I am grateful for that.
GJ
Gail J's update11 Sept 2020, 15:24
Reviewer Update
A gentleman from Multichoice contacted me on the 6 September and said they had sorted out this account issue. On the 7 September, Multichoice sent me an email to say that the issue has been sorted and my (old) account now shows a zero balance.
It was frustrating that it took so long to fix, but at least they did actually fix it.
So I am grateful for that.
It was frustrating that it took so long to fix, but at least they did actually fix it.
So I am grateful for that.