1 reviews | Active since Aug 2011
Unemphathetic & Inconsiderate
I had no joy speaking to Theo Dladla this morning, he didn't seem to understand nor listen to my queries / issues, except regurgitate wht he COULD NOT do for me. To top it all off, he transferred me without saying goodbye or asking if there's anuything else that he could help me with. I am charged a penalty / reconnection fee for a payment made timeously and my services abruptly disconnected in the middle of a gatheing on Sunday, absolute inconvenience. I will refuse to pay that fee and Mutlichoice needs to cater for payments made over a weekend, atleast disconnect after the first business day following a weekend, I mean that's basic customer care. How do you disconnect a service over a weekend when you can't verify payment on oyur aco****. Also, Theo could assist me with the most basic servce, updating my address and frankly told me there's nothing he could do to help me. I am absolutely gutted at the level of service I recevied for the service I am paying and have been for so long. Unacceptaible
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
We confirm that your service is currently active on the DStv Premium Package as requested,
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
We confirm that your service is currently active on the DStv Premium Package as requested,
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert