Uneducated staff

Pathetic service yet again.. I instructed them to downgrade my services on the 28th of feb which is my payment date,since they programming is so pathetic. Some person cannot read a calendar and downgraded me today the 27th. Although I paid for the entire month.. 28th of dec to 28th of January. Then when I call in PAMELA MJIKAZI takes my call and says I went into the branch to request a downgrade which shows on their system.. if never been to their branch. She says I need to pay again to have my package back to normal even an uneducated person will know that since iv paid for the entire month,today is included.. But she finds that so difficult to understand. I wonder where they get their staff from.. Common sense doesn't seem to be common at multichoice..

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