Undelivered router for almost a month

I have complained on this platform a week ago and nothing has been solved,i was knly told ghat i will receive my router within 3-7 days but even today nothing has been delivered and again i had to waste my airtime calling them only to be told that they can see the router on my account but not delivered,no solution whatsoever.So for my own peace of mind and good health i have decided to cancel my DSTV subscription because I can’t afford this stress by them as if im not paying my premiums.