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KS
Kgotso S

1 reviews | Active since Jan 2018

30 Jan 2018, 11:57

Undelivered price lock Decoder

Hello Peter. I'm dissatisfied and disappointed with the level of service from Multichoice. They approved my price lock explora decoder after I requested the product as advertised on tv. The product never arrived until today after it was approved on the 30th Oct 2017 and promised to be dispatched within 48hrs. No one from head office responded or cared to give feedback after being told the matter is being investigated (3rd person telling the same story) on the matter besides *****ing my money as they debiting for both my current product(compaqt) and explora that we have not received. We missed all the movies and series we wanted to record. The way my family feels right now If possible we'd stop altogether using dstv. I have only be given an enquiry reference no:. ********** after I sent an email to tell them my agitation because of theur service. No feedback,nothing.

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Jan 2018, 12:58
Official

Dear Kgotso Swate

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Jan 2018, 12:01
Official

Good day Kgotso

I apologise for the way your complaint was handled.

Your query is pending investigation with the Price Lock admin team. You will receive an update from them regarding your decoder.

I truly appreciate you taking the time and bring this matter to our attention.

Please advise if you require any further assistance.

Kind regards

Dinah

Best regards,

KS
Kgotso S's update31 Jan 2018, 12:59
Reviewer Update
It would be best multichoiceI help themselves by stopping to ***** my moneinlycompaqt product that I have in my house is compaqt. If it happens again,you'll hear from my lawyers.
KS
Kgotso S's update10 Feb 2018, 14:26
Reviewer Update
The decoder was delivered yesterday. After being installed, it happens there's an error (E107-4) which all 3 operators couldn't clear. For me to get to speak to 3 different operators at different moments is beacuse my calls were lengthy +30min . I ran out of airtime (R100) inbetween calls. I requested to be called back but I was disappointed to hear they cannot make calls. On their system they have a different decoder which is not the one they delivered but the initial one they were supposed to deliver in NOVEMBER 2017. Now they can't clear the failure because they not allowed so of there's another decoder. WHO'S FAULT IS IT thet DSTV it is what it is? Who created this mess. They should have done this long time ago before even dispatching another decoder. DSTV is terribly ***********. It fails to deliver it's purpose. It is clear that the vission,mission and company's values do not include people. I told them they wont get another call from me ever again unt they sort out the mess by today.