KK
Koketso K
1 reviews | Active since Feb 2016
26 Feb 2016, 04:10
Undelivered Explorer Payments
I took a decoder payment with multichoice in January still havent received the decoder;friday the 29th of January 2016 i received an sms stating my new explore account is active. i called to ask why do i have an active account on my name whereas i did not recieve the explorer all i get from their call centre is that they are escalating the matter but im being billed every month.
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DStv (MultiChoice)'s replyOfficial
26 Feb 2016, 09:46Hello Koketsoke,
We tried to contact you today but could not reach you. It was also not possible to access your DStv account with the details your provided.
Please accept our apology for the inconvenience caused in this regard.
For further assistance, we have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. It was also not possible to access your DStv account with the details your provided.
Please accept our apology for the inconvenience caused in this regard.
For further assistance, we have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Feb 2016, 09:46
Official
Hello Koketsoke,
We tried to contact you today but could not reach you. It was also not possible to access your DStv account with the details your provided.
Please accept our apology for the inconvenience caused in this regard.
For further assistance, we have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. It was also not possible to access your DStv account with the details your provided.
Please accept our apology for the inconvenience caused in this regard.
For further assistance, we have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,