UNCONSENTED UPGRADE LEADING TO RECONNECTION CHARGES

On 1 May, I paid R100 for my mother's account, leaving her account with a credit of R44.39. On the same day, DSTV upgraded her from Access to Compact without her consent. On 12 May, they disconnected her. On 17 May, I phoned and was told that because her account was in credit, the system automatically upgraded her and they reconnected her. She was charged a reconnection fee and disconnected again. I phoned on 23 May, 5 and 6 June, and again today, and spoke with Abongile (team leader). She said they "can" reverse the amounts, and I argued that they "must," and we disagreed; she then hung up. Ever since then, my mother's service has been interrupted, and DSTV is showing no remorse.