UNCOMPASSIONATE/UNPROFESSIONAL STAFF

My father , bless his soul, passed away 2 weeks ago. I am in the process of finalising all his personal matters, which DSTV is one. The help desk just refuses to assist. I have sent a death certificate, but not good enough. I must verify all his details like his physical details on the account. I don't know where he lived when he got his dstv. Surely all the other verifications I could confirm should help? Duh no it did not. They are so uncompassionate. Just another number...