Uncleared payment

Customer number: ***3 I've made an instant eft payment on the 15th October and today it's the 17th October that the payment is not reflecting on my DStv account. Now my services have been disconnected. I tried calling DStv but some complain of system errors which is everlasting and some say they have escalated it, why escalate it when no one does anything.... The customer must suffer by wasting airtime and valuable time calling in. I need this sorted it asap or else DStv must refund the money I paid.