1 reviews | Active since Apr 2011
UNCLEAR MESSAGES!!!!
I was disconnected due to non payment, understood. I got reminders to pay R593.45 on my mail option, 5 April 2018 an sms received to pay R658.32. On 26 April 2018 I made a payment of R700. I received a sms on 27 April 2018 stating payment received and my services are reconnected. I get home to switch on to view, my Indian bouquet is disconnected!!!! I call the call centre, the agents states I need to pay additional R393 odd to reconnect my Indian bouquet!!! I am absolutely livid at multichoice unclear messages regarding my payment amount and the reconnection of the services!! I was further told that my payment in March was reversed!! Why was I not contacted of such??? I am so irritated that all of this was not communicated to me. I owed dstv monies, I paid, sms received from them that payment received and services reconnected yet I am told I owe additional monies that was reversed!!!! Similar happened last month with dstv. No explanation initially . Am I being ********** by dstv? Why is there no clear communication?????????? Is ICASA the body to report this to please? Truly disappointed and ANGRY!!!!!!!!!!
Dear Sunitha,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Sunitha,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Sunitha,
When services are disconnected due to non-payment, SMS notifications sent for reconnection are for the amount that is due should the services be reconnected on that day. Please bear in mind we have a month to month pre-paid billing system and the amount due for reconnection if disconnected will vary depending on the date of reconnection.
This is why we recommend that the account should be consistently kept up to date to ensure the services do not get disconnected. Should you require to suspend send us an email or contact us to schedule the disconnection. Management of the account is also the responsibility of the account holder. If payment comes back unpaid, we have various manual methods of payments.
However, it is of utmost importance the account is paid as per our monthly billing rules.
The payment date is the 28th of every month, the amount of R700.00 paid was not going to enough to keep the services running till the 28.05.2018. Please understand the arrears balance that accumulated as a result of non-payment.
Currently should you reconnect the amount of R131.77 is due for payment.
The above amount is valid should services be reconnected today. If you do not reconnect today, the pro-rata amount will change depending on the date of reconnection. Thus we reconnect you contact to get the amount to pay.
Should this amount be paid the services will be reinstated, and only monthly subscription of R624.00 due on the 28th of every month.
Should you require further assistance, please do not hesitate to contact us, send an email to *** .
Kind regards
Edward
DStv Hello Peter Team.
Best regards,
Dear Sunitha,
When services are disconnected due to non-payment, SMS notifications sent for reconnection are for the amount that is due should the services be reconnected on that day. Please bear in mind we have a month to month pre-paid billing system and the amount due for reconnection if disconnected will vary depending on the date of reconnection.
This is why we recommend that the account should be consistently kept up to date to ensure the services do not get disconnected. Should you require to suspend send us an email or contact us to schedule the disconnection. Management of the account is also the responsibility of the account holder. If payment comes back unpaid, we have various manual methods of payments.
However, it is of utmost importance the account is paid as per our monthly billing rules.
The payment date is the 28th of every month, the amount of R700.00 paid was not going to enough to keep the services running till the 28.05.2018. Please understand the arrears balance that accumulated as a result of non-payment.
Currently should you reconnect the amount of R131.77 is due for payment.
The above amount is valid should services be reconnected today. If you do not reconnect today, the pro-rata amount will change depending on the date of reconnection. Thus we reconnect you contact to get the amount to pay.
Should this amount be paid the services will be reinstated, and only monthly subscription of R624.00 due on the 28th of every month.
Should you require further assistance, please do not hesitate to contact us, send an email to *** .
Kind regards
Edward
DStv Hello Peter Team.
Best regards,