1 reviews | Active since Oct 2016
Uncertisfied service
I called dstv customer care service to assist me with my dstv explora which is not showing catch up ist and box office, then they told me to take the explora decoda to their offices which I did, and they said my software its up to date I should back home and connect and it will show the catch up list with 24hours, that 24 hours has passed and still no catch up list and box office.
I feel like the dstv workers they don't know what their doing , now am stuck with the decodar that don't do its function.
what to do know?
Dear Edzani Ramalivhana
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Edzani Ramalivhana
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Edzani Ramalivhana
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you to assist with your technical problem without any success.
As advised in your correspondence your decoder has been tested and the Box Office and catch up titles are still not loading, please be advised that you should have your Installation tested by one of our accredited installers.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Edzani Ramalivhana
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you to assist with your technical problem without any success.
As advised in your correspondence your decoder has been tested and the Box Office and catch up titles are still not loading, please be advised that you should have your Installation tested by one of our accredited installers.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,