1 reviews | Active since Oct 2023
Uncalled for behaviour by call centre agent
I just received a call from what sounded like an Indian lady from an *** number. She called me on my *** for an upgrade of my decoder, around 12:00 to 12:05. I am in disbelief of what just happened. She explained why she was calling and explained why I needed to upgrade and how much I would pay and I listened without interruption. When she asked if I would like to take the upgrade then I said no I'm not interested. The response I got after that is so unbelievable I'm still in shock that there are people who are so disrespectful to customers. She blatantly said "arg futseg" if I'm not mistaken and hung up. I'm sure if the calls are really recorded DStv would be able to get this recording and assist me in understanding if these are the types of people they hire to call their customers. My day was going great until I received this call.
I would also appreciate that the recording be sent to me. Thank you
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
We just listened to the call and would like to profusely apologize for the service you received, the agent you spoke to will go through a disciplinary internally. We promise excellent service going forward. Please feel free to contact us if you need any assistance in future.
Kind regards,
DStv: Hello Peter Team
Best regards,
We just listened to the call and would like to profusely apologize for the service you received, the agent you spoke to will go through a disciplinary internally. We promise excellent service going forward. Please feel free to contact us if you need any assistance in future.
Kind regards,
DStv: Hello Peter Team
Best regards,
I would like to get the lady's name and the recording please. Thank you
Kind regards
I would like to get the lady's name and the recording please. Thank you
Kind regards
I'm still waiting for the ladies' name and the recording
I'm still waiting for the ladies' name and the recording
How are you still waiting when the response above says " we just listened to the call". And who were you referring to when you said " the agent you spoke to will go through a disciplinary internally "
How are you still waiting when the response above says " we just listened to the call". And who were you referring to when you said " the agent you spoke to will go through a disciplinary internally "