Unblock my channels because I paid

On the 24th of November I paid my Dstv account via EFT , I then wen to their what'sapp service to be connected again I got help and I was connected,2 days from there I got disconnected and they sent an sms that they ddnt received payments I went to their WhatsApp again and their agent asked for proof of payment which I produced/ sent I got connected, yesterday morning same thing happened I went to the same WhatsApp went through the same procedure this time their other agent said the reason I keep disconnected is because I used my initials instead of my customer number or decoder number and she asked me to be patient as she was sorting it out. She again sent a messenger telling me it's should be sorted in a minute and she logged off mind you this was up to past 21:00 .I waited and nothing happened again I tried another agent who took me back to the same procedure os sending emails to dstvhelp.co.com . Dstv multichoice did not treat me well how do I keep disconnected for the same issue they claim to have sorted. I want them to sort this out with emediate effect.