Unbelievably ****ty Customer Service You Would Not Believe!

So previously I linked my main HD decoder to another HD decoder and both worked fine. A week later I bought an explora decoder and had that installed in the place of the main decoder and I requested the installer to link it up with the same HD decoder in the other room. We (me and the installer) then called the DStv call centre and asked the guy to do the link of the decoders. That guy asked so many verification questions and kept delaying me that I eventually ran out of airtime. I told him to continue with the linking up of the decoders to get it activated when I got cut off. I eventually got cut off but an hour later my decoders were still not activated. I called the call centre later and spoke to Esona. I told her I needed the decoders to be activated but she said there was some kind of a technical issue and so she needed to speak to the supervisor. She put me on hold and I waited. She came back 10 minutes later and said the decoders are now active and working and sure enough they both worked fine.

That should have been resolved then but the following day, my secondary decoder in my room was cut off for no reason. I contacted the call centre about 6 times during the whole of the day from the afternoon to the evening telling them that I had an E-16 error code on my decoder but for some reason no one could resolve this simple issue. Each agent I spoke to just seemed to make the problem worse and they constanlty gave me the run-around and this girl Nonkwazi even put me on hold for 15 minutes and she never came back to me until I eventually had to hang up. When I spoke to the fifth agent my main decoder was cut off as she claimed I owed a lot of money and she can't find the payment that I had made and so I was told to email them my proof of payment even though I had paid already! What was even strange was that each time I spoke to an agent the balance just kept on increasing and then I saw on the balance amount on the DStv self-service that I had to pay about R445 when originally it was about R40. I tried speaking to DStv customer service on Facebook messenger but they also told me there was money that I owed despite telling them I paid my subscription. Each time I tried telling them about the E-16 error and explaining my situation they would say things that made no absolute sense and talk a lot of nonsense and so I just gave up talking to them as I was getting nowhere with those them.

The following day in the morning, I got a message from DStv on Facebook that said that they were able to link the decoders and that xtraview was activated and so they said there was some balance that I needed to pay which was a large amount. I then noticed on the DStv self-service that I was upgraded to Premium on both decoders. I turned on both TVs and saw that there was Premium activated on my decoders. I found this strange so I called the call centre and the agent told me there were 3 calls made this morning that upgraded my account but I never approved of this. She told me she would escalate this to her manager and see who made the change to my account. I was told to wait for a few hours which I did but nothing happened. I then decided to use the DStv Now chat to see if I was going to get assistance. I spoke to Sthembiso. I explained my situation to her and she was able to fix the problem very quickly. The problem is that now my balance has ballooned to over R800 and I have no idea where this comes from.

I am so disgusted and angry over the **** service that I got from DStv. Their call centre and customer service are utterly useless, stupid and ***********. I don't even know how these ****en idiots even have a job whereas an educated smart person like me can never find employment at a company like theirs. It seems DStv and all other companies in SA prefer to employ unexceptional people but still claim they are the "best". It's just unbelievable! DStv just like Telkom and everything else in this country has truly gone to the dogs!!! I give up on you guys!