Unbelievably horrific customer care

I am beyond frustrated! This company does not value their customers.

I have multiple ghost charges on my account, credit balances that vanish between statements, threatening disconnection messages when the statement shows a credit balance, apathetic customer care consultants, empty promises to resolve the issues and no resolution.

I have phoned and e-mailed on many occasions without success. Could someone with some empathy and the ability to resolve queries urgently contact me to sort this mess out? I’m one step away from walking away...