Unbelievable incompetance of staff

Item: DStv (MultiChoice)
Rating: 2
Author: riaan P

Struggling 3 weeks to get new Explora activated and working. Every time a new excuse from account in arrears to unable to clear fault codes to not being able to connect Box office. I called them at least 50 times spending upwards of 2.5 hrs on my cellphone. They have a monopoly and clearly sees no need to improve service - just like Telkom.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

19 Nov 2015, 07:49

Hello rrriaannn,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply19 Nov 2015, 07:49

Official