UNBELIEVABLE DSTV UPGRADES SYSTEM TO MAKE IT WORSE!!!

How is it possible for a company to go technically backwards? For 10 years we have had a holiday decoder which at one stage we could connect & disconnect ourselves online via Self Service. This has worked on and off during the years as and when DSTV change their system - but usually a phone call to the help desk sorts out the reconnection. Today not even DSTV call centre can reconnect our holiday decoder despite our phone calls from 10h00 this morning - so now what?!???????